Solution to Itunes 7.6 starting error (when itunes7.6 doesn't start after installation) :: 2008.02.12 15:49

I spent nearly 48 hours trying to figure out what could possibly
cause my PC from not starting Itunes7.6 after installation.
I tried installing/uninstalling itunes a million times(or more)
and I followed every single step that Apple's support
document instructed.  But nothing worked. 

I even formatted my C drive and reinstalled Windows XP
in hopes of getting this thing worked. 
Boy, was I crazy or what?!! 
Unfortunately, even reinstalling Windows XP with service pack 2
did not solve the problem. 

Then I found a web site which described a possible solution
to this unsolved mystery.  The site showed how to reinstall
Smart Card Service in Windows XP if SCARDDLG
.dll file isn't found
in your pc, which happened to be closely related to the problem
I was having.


Yes, Smart Card Service.

What the heck does Smart Card Service have to do with iTunes? 
That, I don't know. 
I do know, however, that after installing Smart Card Service to
my Windows XP, the darn thing worked! 
My iTunes finally woke up from the dead and showed its
ever graceful-self right on my desktop.

Please read through my instruction and follow each step carefully. 
If you aren't fully awake, try getting some rest before attempting
this procedure. (lol)


The Symptom

a. New installation of iTunes 7.6

After installing the iTunes 7.6 for Windows XP with service pack2,
it doesn't start.  It shows the hourglass for few seconds then
disappears.  Nothing happens.

If you look in the Task Manager, iTunes.exe and other iTunes-
related programs, such as iTunesHelper.exe and
iPodService.exe..etc., show they are running.

b. Upgrading from previous version of iTunes (7.4 or 7.5..etc)

An error message showing: could not find scarddlg.dll try to
install again. Once again, iTunes doesn't start.


The Diagnosis Check

You need to make sure that your Windows XP has
'Smart Card Service' installed. It should be installed by default.
However, as for me, it somehow got vanished and yours
might be too.

To check if you have Smart Card Service installed,

Start -> Run -> msconfig

Click the tab 'Services' and look for 'Smart Card' or
'Smart Card Services' in the list.

If you can't find the service in the list then it has probably been
removed from your system somehow and you need to reinstall it
manually by following [Instruction on how to install
Smart Card Service to Windows XP with Service Pack2]
below.

If 'Smart Card' is in the list then try reinstalling the service
by doing the following:

Start -> Run -> cmd

At the command promt , type

scardsvr reinstall

the command window will pop up for few seconds then disappear.

Or make sure the Smart Card Service startup is set to Automatic
by doing:

Start -> Run -> services.msc

At the Service window, look for Smart Card then highlight by
click on it.

Then,  go to Actions menu -> Property -> Startup type: Automatic





Instruction on how to install Smart Card Service to
Windows XP with Service Pack 2



1. Prepare a Windows XP installation disc

2. Download WinXP-scardsvr-install.zip

WinXP-scardsvr-install.zip

Download this file to re-install Smart Card Service to your Windows XP


3. Read the included readme.txt

4. Run install.bat

사용자 삽입 이미지

 

5. Uncheck Smart Card Service and press Next to remove the
files and registry entries

6. Run the install.bat again, the same window will be shown,
check Smart Card Service and press Next (you will be asked to
insert the Windows XP installation CD***)

7. Perform a system restart, after checking the service manager
(by running services.msc) and making sure the Smart card service startup is set to Automatic

Ex: Start -> Run -> services.msc

At the Service window, look for Smart Card then highlight
by click on it.

Then,  go to Actions menu -> Property -> Startup type: Automatic


 

***In case your Windows XP CD doesn't include the necessary
dll files to properly install Smart Card Service, please download
this zip file. (My Windows XP cd didn't have them...)


dll files for smartcard.zip

Necessary dll files for installing Smart Card Service to Windows XP with Service Pack2


After unzipping this file, you will have all necessary dll files to
install Smart Card Service into your Windows XP. 
Make sure that you know the path to these dll files
(where you store them)


Now, with your Smart Card Service running properly in your XP,
your iTunes should start.  Mine did.  And it is still running well.

But if for some odd reasons your iTunes still doesn't work,
please drop a line and let me know what other problems
you're having.


Much thanks to Alex at http://www.lazybit.com/index.php/a/2007/12/19/windows_xp_re_install_smart_card_service




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